Automated customer support with GPT-4o-mini AI triage for Google Forms & Gmail
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 14 nodes and runs on Google Sheets events (row added). Along the way it connects Google Sheets, OpenAI, Gmail and Slack.
How it runs
Trigger: On Google Sheets events (row added).
- Map Form Column Names (Edit Fields (Set)): sets 3 fields: emailColumnName, inquiryColumnName, nameColumnName
- Analyze with AI Triage (OpenAI): uses OpenAI
- Parse AI Analysis Results (Code): runs custom JavaScript code
- Route by Priority Level (Switch): routes items into 3 branches
- Generate Urgent Response (OpenAI): uses OpenAI
- Generate Standard Response (OpenAI): uses OpenAI
- Generate Friendly Response (OpenAI): uses OpenAI
- Extract Email Subject and Body (Code): runs custom JavaScript code
- Send Auto-Reply via Gmail (Gmail): uses Gmail
- Prepare Data for Tracking (Edit Fields (Set)): sets 10 fields: name, email, urgency…
…plus 3 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (9)
- Google Sheets Trigger
n8n-nodes-base.googleSheetsTrigger - Edit Fields (Set)
n8n-nodes-base.set - OpenAI
@n8n/n8n-nodes-langchain.openAi - Code
n8n-nodes-base.code - Switch
n8n-nodes-base.switch - Gmail
n8n-nodes-base.gmail - If
n8n-nodes-base.if - Slack
n8n-nodes-base.slack - Google Sheets
n8n-nodes-base.googleSheets
From the author
Transform your Google Form into an intelligent customer support system that automatically analyzes, prioritizes, and responds to every inquiry with AI-powered personalization. Who's it for This workflow is perfect for: - Customer support teams handling high…