Real-time IoT incident management with Jira & Slack technician alerts

Webhook from IoT Devices → Jira Maintenance Ticket → Slack Factory Alert This workflow automates predictive maintenance by receiving IoT machine-failure webhooks, creating Jira maintenance tickets, checking technician availability in Slack and sending the alert to the correct Slack channel. If an active technician is available, the system notifies the designated technician channel; if not, it escalates automatically to your chosen emergency/escalation channel. ⚡ Quick Implementation: Start Using in 10 Seconds 1. Import the workflow JSON into n8n. 2. Add Slack API credentials (with all required scopes). 3. Add Jira Cloud credentials. 4. Select Slack channels for: Technician alerts Emergency/escalation alerts 5. Deploy the webhook URL to your IoT device. 6. Run a test event. What It Does This workflow implements a real-time predictive maintenance automation loop. An IoT device sends machine data — such as temperature, vibration and timestamps — to an n8n webhook whenever a potential failure is detected. The workflow immediately evaluates whether the values exceed a defined safety threshold. If a failure condition is detected, a Jira maintenance ticket is automatically created with all relevant machine information. The workflow then gathers all technicians from your selected Slack channel and checks each technician’s presence status in real time. A built-in decision engine chooses the first available technician. If someone is active, the workflow sends a maintenance alert to your technician channel. If no technicians are available, the workflow escalates the alert to your chosen emergency channel to avoid operational downtime. This eliminates manual monitoring, accelerates response times and ensures no incident goes unnoticed — even if the team is unavailable. Who’s It For This workflow is ideal for: Manufacturing factories Industrial automation setups IoT monitoring systems Warehouse operations Maintenance & facility management teams Companies using Jira + Slack Organizations implementing predictive maintenance or automated escalation workflows Requirements to Use This Workflow You will need: An n8n instance (Cloud or Self-hosted) Slack App with the scopes: users:read users:read.presence channels:read chat:write Jira Cloud credentials (email + API token) Slack channels of your choice for: Technician alerts Emergency/escalation alerts IoT device capable of POST webhook calls Machine payload must include: machineId temperature vibration timestamp How It Works & How To Set Up 🔧 High-Level Workflow Logic 1. IoT Webhook receives machine data. 2. IF Condition checks whether values exceed safety thresholds. 3. Jira Ticket is created with machine details if failure detected. 4. Slack Channel Members are fetched from your selected technician channel. 5. Loop Through Technicians to check real-time presence. 6. Code Node determines: first available (active) technician or fallback mode if none available 7. IF Condition checks technician availability. 8. Slack Notification is sent to: your chosen technician channel if someone is available your chosen emergency/escalation channel if no one is online 🛠 Step-by-Step Setup Instructions 1. Import Workflow: n8n → Workflows → Import from File → Select JSON. 2. Configure Slack: Add required scopes (users:read, users:read.presence, channels:read, chat:write) and reconnect credentials. 3. Select Slack Channels: Choose any Slack channels you want for technician notifications and emergency alerts—no fixed naming is required. 4. Configure Jira: Add credentials, select project and issue type, and set priority mapping if needed. 5. Deploy Webhook: Copy the n8n webhook URL and configure your IoT device to POST machine data. 6. Test System: Send a test payload to ensure Jira tickets are created and Slack notifications route correctly based on technician availability. This setup allows real-time monitoring, automated ticket creation and flexible escalation — reducing manual intervention and ensuring fast ma