Triage tenant complaints with GPT-4.1, Slack, email and Google Sheets
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 15 nodes and runs when an HTTP GET request hits its webhook URL. Along the way it connects OpenAI Chat Model, Slack and Google Sheets.
How it runs
Trigger: When an HTTP GET request hits its webhook URL.
- Workflow Configuration (Edit Fields (Set)): sets or maps fields
- Normalize Complaint Data (Edit Fields (Set)): sets or maps fields
- AI Complaint Classifier (AI Agent): runs an AI agent, with model: OpenAI Chat Model
- Route by Urgency (Switch): routes items into branches
- Notify Property Manager (High Priority) (Slack): uses Slack
- AI Email Generator (AI Agent): runs an AI agent, with model: OpenAI Chat Model
- Create Task Data (Medium Priority) (Edit Fields (Set)): sets or maps fields
- Consolidate All Branches (Merge): merges the data from its input branches
- Send Acknowledgment Email (Send Email): sends an email over SMTP
- Log to Google Sheets (Google Sheets): uses Google Sheets
…plus 1 more step. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (9)
- Webhook
n8n-nodes-base.webhook - Edit Fields (Set)
n8n-nodes-base.set - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Switch
n8n-nodes-base.switch - Slack
n8n-nodes-base.slack - Send Email
n8n-nodes-base.emailSend - Merge
n8n-nodes-base.merge - Google Sheets
n8n-nodes-base.googleSheets
From the author
Who this is for Property management teams handling multiple properties with high tenant complaint volumes who want AI-assisted triage. What this workflow does Automatically classifies tenant complaints by urgency and type, escalates high-priority complaints,…