Escalate negative Facebook Page reviews to Slack and Supabase tickets
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 7 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects Slack and Supabase.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- Global Configuration (Edit Fields (Set)): sets or maps fields
- Check Negative Review (≤ 2 Stars) (If): checks a condition and branches into true / false
- Slack: uses Slack
- Create Support Case (Supabase) (Supabase): uses Supabase
- Check Case Creation Failure (If): checks a condition and branches into true / false
- Slack: uses Slack
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (5)
- Webhook
n8n-nodes-base.webhook - If
n8n-nodes-base.if - Slack
n8n-nodes-base.slack - Supabase
n8n-nodes-base.supabase - Edit Fields (Set)
n8n-nodes-base.set
From the author
Facebook Page Negative Review Watchdog → Slack Escalation + Supabase Ticket This workflow automatically monitors Facebook Page reviews, detects negative feedback (≤ 2 stars), alerts the support team via Slack and attempts to create a support record in…