Triage and log customer inquiries from Gmail and web forms with Groq and Airtable
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 12 nodes and runs on Gmail events (plus 1 other trigger). Along the way it connects Gmail, Airtable, Slack and Groq Chat Model.
How it runs
Trigger: On Gmail events (plus 1 other trigger).
- Set Gmail Inquiry Fields (Edit Fields (Set)): sets 3 fields: message, source, timestamp
- Set Form Inquiry Fields (Edit Fields (Set)): sets 5 fields: name, email, message…
- Check Duplicates in Airtable (Airtable): search
- If: checks a condition and branches into true / false
- Notify Duplicate in Slack (Slack): uses Slack
- Add New Entry to Airtable (Airtable): create
- Inquiry Analysis Agent (AI Agent): runs an AI agent, with model: Groq Model for Inquiries
- Send Slack Inquiry Update (Slack): uses Slack
- Send Email Inquiry Confirmation (Gmail): uses Gmail
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (9)
- Gmail Trigger
n8n-nodes-base.gmailTrigger - Edit Fields (Set)
n8n-nodes-base.set - Webhook
n8n-nodes-base.webhook - If
n8n-nodes-base.if - Airtable
n8n-nodes-base.airtable - Slack
n8n-nodes-base.slack - AI Agent
@n8n/n8n-nodes-langchain.agent - Groq Chat Model
@n8n/n8n-nodes-langchain.lmChatGroq - Gmail
n8n-nodes-base.gmail
From the author
Quick overview This workflow captures customer inquiries from Gmail or a website form webhook, deduplicates them in Airtable, summarizes new messages with Groq (Llama 3.3) via an AI Agent, posts updates to Slack, and sends an automated acknowledgment email…