Templates / Run a restaurant concierge chatbot on Telegram with OpenAI and Google Sheets

Run a restaurant concierge chatbot on Telegram with OpenAI and Google Sheets

Ready for 3.0

by Dr. Firas ✓ · 273 views · created 2026-08-03 · Support Chatbot, AI Chatbot

Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.

What this workflow does

This AI workflow has 24 nodes and runs on Telegram events (message) (plus 1 other trigger). Along the way it connects Telegram, Google Sheets, OpenAI Chat Model and OpenAI.

How it runs

Trigger: On Telegram events (message) (plus 1 other trigger).

  1. Configuration (Edit Fields (Set)): sets 6 fields: restaurant_name, menu_link, review_link…
  2. Log New Client (Google Sheets): append or update
  3. Prepare Chat Context (Edit Fields (Set)): sets 2 fields: chat_id, customer_name
  4. Get Todays Marketing Campaign (Google Sheets): uses Google Sheets
  5. Wait: pauses before continuing
  6. Route By Message Type (Switch): routes items into 2 branches
  7. Get Active Clients (Google Sheets): uses Google Sheets
  8. Send Review Request (Telegram): uses Telegram
  9. Format Text Input (Edit Fields (Set)): sets 2 fields: user_message, input_channel
  10. Get Voice File (Telegram): work with file

…plus 8 more steps. See the full node list below.

Services it uses

TelegramGoogle SheetsOpenAI Chat ModelOpenAI

Before you upgrade to n8n 3.0

Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.

Nodes used (13)

From the author

Quick overview This workflow runs a Telegram-based restaurant concierge that answers menu questions, takes text or voice orders with an OpenAI agent, and saves confirmed orders to Google Sheets, then follows up with an automated review request and sends a…

Excerpt from Dr. Firas's description on n8n.io.

View the original on n8n.io → Check your own copy

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