Personalize marketing emails using customer data and AI
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
Nodes used (11)
- Manual Trigger
n8n-nodes-base.manualTrigger - Extract from File
n8n-nodes-base.extractFromFile - Edit Fields (Set)
n8n-nodes-base.set - Information Extractor
@n8n/n8n-nodes-langchain.informationExtractor - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Stop and Error
n8n-nodes-base.stopAndError - HTTP Request
n8n-nodes-base.httpRequest - Merge
n8n-nodes-base.merge - If
n8n-nodes-base.if - HTML
n8n-nodes-base.html - Send Email
n8n-nodes-base.emailSend
What it does
This workflow uses AI to analyze customer sentiment from product feedback. If the sentiment is negative, AI will determine whether offering a coupon could improve the customer experience. Upon completing the sentiment analysis, the workflow creates a personalized email templates. This solution streamlines the process of engaging with customers post-purchase, particularly when addressing dissatisfaction, and ensures that outreach is both personalized and automated. This workflow won the 1st place in our last AI contest. Note that to use this template, you need to be on n8n version 1.19.4 or later.