Update all Zammad roles to default values
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 10 nodes and runs manually, when you click “Execute workflow”. Along the way it connects Zammad.
How it runs
Trigger: Manually, when you click “Execute workflow”.
- Basic Variables (Edit Fields (Set)): sets 4 fields: zammad_base_url, zammad_api_key, default_roles…
- Get all Roles (HTTP Request): calls an HTTP API
- Get all Users (Zammad): get many
- Zammad Univeral Role Object (Edit Fields (Set)): sets or maps fields
- Zammad Univeral User Object (Edit Fields (Set)): sets or maps fields
- Filter Roles if needed (If): checks a condition and branches into true / false
- If: checks a condition and branches into true / false
- Convert to Excel Roles (Convert to File): converts data to a file (xlsx)
- Update Users to default Role(s) (HTTP Request): calls an HTTP API (PUT)
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (6)
- Manual Trigger
n8n-nodes-base.manualTrigger - Edit Fields (Set)
n8n-nodes-base.set - Zammad
n8n-nodes-base.zammad - If
n8n-nodes-base.if - HTTP Request
n8n-nodes-base.httpRequest - Convert to File
n8n-nodes-base.convertToFile
From the author
This n8n workflow allows you to reset all user roles in Zammad to specified default roles. It ensures consistency in role management across your Zammad instance. Features - Retrieve all active users from Zammad. - Update each user's roles to predefined…