List recent ServiceNow incidents in Slack using pop up modal

by Angel Menendez ✓ · 1,512 views · created 2025-01-15 · Ticket Management

What this workflow does

This workflow has 21 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects ServiceNow and Slack. It also calls slack.com over HTTP.

How it runs

Trigger: When an HTTP POST request hits its webhook URL.

1. Parse Webhook (Edit Fields (Set)): sets 1 field: response
2. Route Message (Switch): routes items into 3 branches
3. Respond to Slack Webhook (Respond to Webhook): sends the response back to the webhook caller
4. Close Modal Popup (Respond to Webhook): sends the response back to the webhook caller
5. Send (Respond to Webhook): sends the response back to the webhook caller
6. ServiceNow Modal (HTTP Request): calls slack.com (POST)
7. ServiceNow: get many (incident)
8. Were Incidents Found? (If): checks a condition and branches into true / false
9. Sort: sorts the items
10. No Matches - Was a Channel Selected? (If): checks a condition and branches into true / false

…plus 10 more steps. See the full node list below.

Services it uses

ServiceNowSlack

HTTP calls to: slack.com

Before you upgrade to n8n 3.0

Nodes used (12)

• Edit Fields (Set)n8n-nodes-base.set
• Respond to Webhookn8n-nodes-base.respondToWebhook
• Switchn8n-nodes-base.switch
• HTTP Requestn8n-nodes-base.httpRequest
• Webhookn8n-nodes-base.webhook
• ServiceNown8n-nodes-base.serviceNow
• Slackn8n-nodes-base.slack
• Ifn8n-nodes-base.if
• Sortn8n-nodes-base.sort
• Limitn8n-nodes-base.limit
• Loop Over Items (Split in Batches)n8n-nodes-base.splitInBatches
• Summarizen8n-nodes-base.summarize

From the author

Who is this for? This workflow is designed for IT teams, service desk personnel, and incident management professionals who need a streamlined way to monitor and report on recent ServiceNow incidents directly within Slack. What problem is this workflow…

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