Create ticket on specific customer messages in Telegram

Ready for 3.0

by tanaypant ✓ · 7,663 views · created 2020-05-14 · Ticket Management

Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.

What this workflow does

This workflow has 8 nodes and runs on Telegram events (message). Along the way it connects Telegram, Monday.com and Freshdesk.

How it runs

Trigger: On Telegram events (message).

If: checks a condition and branches into true / false
Freshdesk: uses Freshdesk
Freshdesk: uses Freshdesk
Telegram: uses Telegram
Telegram: uses Telegram
Monday.com: work with board item
Monday.com: work with board item

Services it uses

Telegram Monday.com Freshdesk

Before you upgrade to n8n 3.0

Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.

Nodes used (5)

Telegram Triggern8n-nodes-base.telegramTrigger
Monday.comn8n-nodes-base.mondayCom
Telegramn8n-nodes-base.telegram
Ifn8n-nodes-base.if
Freshdeskn8n-nodes-base.freshdesk

From the author

This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer's message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a…
Excerpt from tanaypant's description on n8n.io.

View the original on n8n.io → Check your own copy

Create ticket on specific customer messages in Telegram

What this workflow does

How it runs

Services it uses

Before you upgrade to n8n 3.0

Nodes used (5)

From the author

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