Zendesk: visual summarization, sentiment analysis, and Slack integration

by InfraNodus ✓ · 982 views · created 2025-06-05 · Ticket Management, AI Summarization

What this workflow does

This workflow has 15 nodes and runs when someone submits an n8n form (“Visual Summary of Zendesk Tickets”) (plus 1 other trigger). Along the way it connects Zendesk, Telegram, Gmail and Slack. It also calls infranodus.com over HTTP.

How it runs

Trigger: When someone submits an n8n form (“Visual Summary of Zendesk Tickets”) (plus 1 other trigger).

1. Set Parameters (Edit Fields (Set)): sets or maps fields
2. Zendesk: get many
3. Add meta data to tickets for graph filters (Code): runs custom JavaScript code
4. InfraNodus Build a Text Knowledge Graph (HTTP Request): calls infranodus.com (POST)
5. Wait: waits 10 seconds
6. InfraNodus AI Summary & Graph Link (HTTP Request): calls infranodus.com (POST)
7. If: checks a condition and branches into true / false
8. Wait: waits 2 seconds
9. InfraNodus Insight Generator (HTTP Request): calls infranodus.com (POST)
10. Send Report to Telegram (Telegram): uses Telegram

…plus 3 more steps. See the full node list below.

Services it uses

ZendeskTelegramGmailSlack

HTTP calls to: infranodus.com

Before you upgrade to n8n 3.0

Nodes used (12)

• Zendeskn8n-nodes-base.zendesk
• HTTP Requestn8n-nodes-base.httpRequest
• Coden8n-nodes-base.code
• Waitn8n-nodes-base.wait
• Telegramn8n-nodes-base.telegram
• Gmailn8n-nodes-base.gmail
• Schedule Triggern8n-nodes-base.scheduleTrigger
• Slackn8n-nodes-base.slack
• Edit Fields (Set)n8n-nodes-base.set
• n8n Form Triggern8n-nodes-base.formTrigger
• n8n Formn8n-nodes-base.form
• Ifn8n-nodes-base.if

From the author

Analyze and Explore your ZenDesk Support Requests using AI-Powered Knowledge Graph This template helps you create an interactive InfraNodus knowledge graph for your ZenDesk tickets using any search criteria (e.g. after a certain date, specific status, sender,…

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