Automate multi-channel customer support with WhatsApp, email & AI translation
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 12 nodes and runs on WhatsApp events (messages) (plus 1 other trigger). Along the way it connects WhatsApp Business Cloud and Google Sheets.
How it runs
Trigger: On WhatsApp events (messages) (plus 1 other trigger).
- Data Normalizer & Validator (Code): runs custom JavaScript code
- Smart Language Translator (Google Translate): uses Google Translate
- Enhanced Summary & Priority Processor (Code): runs custom JavaScript code
- Log to Database (Google Sheets): append or update
- Admin Email Notification (Send Email): sends an email over SMTP
- Admin WhatsApp Alert (WhatsApp Business Cloud): send
- Check Message Source (If): checks a condition and branches into true / false
- Workflow Completion & Metrics (Code): runs custom JavaScript code
- Customer WhatsApp Auto-Response (WhatsApp Business Cloud): send
- Customer Email Auto-Response (Send Email): sends an email over SMTP
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- WhatsApp Trigger
n8n-nodes-base.whatsAppTrigger - Email Trigger (IMAP)
n8n-nodes-base.emailReadImap - Code
n8n-nodes-base.code - Google Translate
n8n-nodes-base.googleTranslate - Google Sheets
n8n-nodes-base.googleSheets - Send Email
n8n-nodes-base.emailSend - WhatsApp Business Cloud
n8n-nodes-base.whatsApp - If
n8n-nodes-base.if
From the author
Description AI-Powered Multi-language Customer Support In this guide, we'll walk you through setting up a comprehensive AI-driven workflow that handles customer messages in any language through WhatsApp and email channels, providing intelligent translation,…