Automate IT support with Telegram voice to JIRA tickets using Whisper & GPT-4.1 Mini
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: AI Agent v1 (old agent modes). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 15 nodes and runs on Telegram events (message). Along the way it connects OpenAI Chat Model, Slack, Jira Software and Telegram and 2 more.
How it runs
Trigger: On Telegram events (message).
- Is audio message? (If): checks a condition and branches into true / false
- Download audio message (Telegram): work with file
- Un-supported message type (Telegram): uses Telegram
- Backup Audio Message To Google Drive (Google Drive): uses Google Drive
- Transcribe a recording (OpenAI): transcribe (audio)
- Merge: merges the data from its input branches
- Process output before feeding AI agent (Code): runs custom JavaScript code
- Transcript Processing Agent (AI Agent): runs an AI agent, with model: OpenAI Chat Model; output parser: Structured Output Parser
- Submit JIRA request ticket (Jira Software): uses Jira Software
- Setup Jira, Slack, Email (Edit Fields (Set)): sets 3 fields: Jira base URL, IT support email, IT support slack channel
…plus 2 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- AI Agent v1 (old agent modes) in Transcript Processing Agent (v1.8): replace with Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent.
| Removed in 3.0 | Replace with |
|---|---|
| AI Agent v1 (old agent modes) Transcript Processing Agent (v1.8) | Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent. |
Nodes used (13)
- OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Slack
n8n-nodes-base.slack - Edit Fields (Set)
n8n-nodes-base.set - Jira Software
n8n-nodes-base.jira - Telegram Trigger
n8n-nodes-base.telegramTrigger - If
n8n-nodes-base.if - Telegram
n8n-nodes-base.telegram - OpenAI
@n8n/n8n-nodes-langchain.openAi - AI Agent
@n8n/n8n-nodes-langchain.agent - Merge
n8n-nodes-base.merge - Google Drive
n8n-nodes-base.googleDrive - Code
n8n-nodes-base.code
From the author
🎧 IT Voice Support Automation Bot – Telegram Voice Message to JIRA ticket with OpenAI Whisper > Automatically process IT support requests submitted via Telegram voice messages by transcribing, extracting structured data, creating a JIRA ticket, and…