AI-powered customer feedback collection with GPT-4o, Google Sheets & Slack alerts
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 13 nodes and runs manually, when you click “Execute workflow”. Along the way it connects Google Sheets, Azure OpenAI Chat Model, Gmail and Slack.
How it runs
Trigger: Manually, when you click “Execute workflow”.
- Fetch Support Tickets (Google Sheets): uses Google Sheets
- Filter Closed Tickets (If): checks a condition and branches into true / false
- Calculate Ticket Metrics (Code): runs custom JavaScript code
- AI Ticket Analysis (AI Agent): runs an AI agent, with model: Azure OpenAI
- Parse AI Insights (Code): runs custom JavaScript code
- Route by Customer Tier (Switch): routes items into branches
- Send VIP Email (Gold/Silver) (Gmail): uses Gmail
- Log to Feedback Tracker (Google Sheets): uses Google Sheets
- Check Alert Conditions (If): checks a condition and branches into true / false
- Send Slack Alert (Slack): uses Slack
…plus 1 more step. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (9)
- Google Sheets
n8n-nodes-base.googleSheets - If
n8n-nodes-base.if - Code
n8n-nodes-base.code - AI Agent
@n8n/n8n-nodes-langchain.agent - Azure OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatAzureOpenAi - Switch
n8n-nodes-base.switch - Gmail
n8n-nodes-base.gmail - Slack
n8n-nodes-base.slack - Manual Trigger
n8n-nodes-base.manualTrigger
From the author
Description Automatically send personalized customer feedback requests once a support ticket is marked as closed and centralize responses for service quality tracking. Uses Google Sheets as the ticket source, filters only resolved tickets, and delivers…