Gmail to Zendesk: AI-enriched ticket creation with GPT-4o and Google Sheets logging
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 8 nodes and runs on Gmail events. Along the way it connects Gmail, Zendesk, Azure OpenAI Chat Model and Google Sheets.
How it runs
Trigger: On Gmail events.
- Normalize Gmail Data (Code): runs custom JavaScript code
- AI Agent: runs an AI agent, with model: Azure OpenAI Chat Model; output parser: Structured Output Parser
- Create Zendesk Ticket (Zendesk): uses Zendesk
- Format Sheet Data (Code): runs custom JavaScript code
- Log to Google Sheets (Google Sheets): append or update
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
- Still check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll) (Gmail Trigger).
Nodes used (7)
- Gmail Trigger
n8n-nodes-base.gmailTrigger - Zendesk
n8n-nodes-base.zendesk - Code
n8n-nodes-base.code - Azure OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatAzureOpenAi - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Google Sheets
n8n-nodes-base.googleSheets - AI Agent
@n8n/n8n-nodes-langchain.agent
From the author
Description Turn incoming Gmail messages into structured Zendesk tickets, enriched by Azure OpenAI, and log key details to Google Sheets for tracking. Ideal for IT Support teams needing fast, consistent intake and documentation. ⚡ What This Template Does -…