Auto-reply to 'Where Is My Order?' Emails with Shopify, Gmail and OpenRouter AI
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 7 nodes and runs on Gmail events. Along the way it connects Gmail, OpenRouter Chat Model and Shopify.
How it runs
Trigger: On Gmail events.
- Text Classifier: classifies text into categories with AI
- AI Agent: runs an AI agent, with model: OpenRouter Chat Model; 1 tool (get order details)
- Reply to the query (Gmail): reply
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
- Still check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll) (Gmail Trigger).
Nodes used (7)
- Text Classifier
@n8n/n8n-nodes-langchain.textClassifier - AI Agent
@n8n/n8n-nodes-langchain.agent - No Operation, do nothing
n8n-nodes-base.noOp - Gmail Trigger
n8n-nodes-base.gmailTrigger - OpenRouter Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenRouter - Shopify Tool
n8n-nodes-base.shopifyTool - Gmail
n8n-nodes-base.gmail
From the author
What This Workflow Does Automatically handles customer support emails about Shopify orders using AI. When customers email questions like "Where is my order?" or "When will it arrive?", this workflow: - Receives the email via Gmail trigger - Classifies the…