Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 9 nodes and runs on Gmail events. Along the way it connects Gmail, Google Gemini Chat Model, Notion and Slack.
How it runs
Trigger: On Gmail events.
- Extract email fields (Edit Fields (Set)): sets 4 fields: emailFrom, emailSubject, emailBody…
- Classify ticket with AI (Basic LLM Chain): sends a prompt to an LLM, with model: Google Gemini
- Parse AI classification (Code): runs custom JavaScript code
- Create ticket in Notion (Notion): work with database page
- Is critical priority (If): checks a condition and branches into true / false
- Alert team on Slack (Slack): uses Slack
- Post ticket summary to Slack (Slack): uses Slack
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
- Still check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll) (Watch for support emails).
Nodes used (8)
- Gmail Trigger
n8n-nodes-base.gmailTrigger - Edit Fields (Set)
n8n-nodes-base.set - Basic LLM Chain
@n8n/n8n-nodes-langchain.chainLlm - Google Gemini Chat Model
@n8n/n8n-nodes-langchain.lmChatGoogleGemini - Code
n8n-nodes-base.code - Notion
n8n-nodes-base.notion - If
n8n-nodes-base.if - Slack
n8n-nodes-base.slack
From the author
Who is this for Customer support teams and operations managers who receive support requests via email and need automated triage. Works well for small to mid-size teams using Notion as their ticket tracker. What this workflow does This workflow watches a Gmail…