Route law firm review requests with Twilio SMS, Google Reviews and email
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 25 nodes and runs when an HTTP POST request hits its webhook URL (plus 1 other trigger). Along the way it connects Twilio.
How it runs
Trigger: When an HTTP POST request hits its webhook URL (plus 1 other trigger).
- Parse Matter Closure Details (Code): runs custom JavaScript code
- Parse Client Review Reply (Code): runs custom JavaScript code
- If: checks a condition and branches into true / false
- If: checks a condition and branches into true / false
- Build Review Request Data (Code): runs custom JavaScript code
- If: checks a condition and branches into true / false
- Wait: pauses until specific time
- Execute Google Link Compliance (Execute Sub-workflow): calls another n8n workflow
- Execute Feedback Form Compliance (Execute Sub-workflow): calls another n8n workflow
- Execute Review Compliance Check (Execute Sub-workflow): calls another n8n workflow
…plus 8 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- Webhook
n8n-nodes-base.webhook - Code
n8n-nodes-base.code - If
n8n-nodes-base.if - No Operation, do nothing
n8n-nodes-base.noOp - Wait
n8n-nodes-base.wait - Execute Sub-workflow
n8n-nodes-base.executeWorkflow - Twilio
n8n-nodes-base.twilio - Send Email
n8n-nodes-base.emailSend
From the author
Quick overview This workflow uses webhooks, Twilio SMS, SMTP email, and a Bar-Compliance Guardrail sub-workflow to request client ratings 48 hours after matters close. It routes replies so 4–5 star clients get a Google Reviews link, while 1–3 star clients…