Route multichannel support tickets with OpenAI, HubSpot, Jira, and Slack

by Intuz ✓ · 15 views · created 2026-08-13 · Ticket Management, AI Summarization

What this workflow does

This AI workflow has 59 nodes and runs on Gmail events (plus 4 other triggers). Along the way it connects Gmail, OpenAI and Slack. It also calls api.hubapi.com over HTTP.

How it runs

Trigger: On Gmail events (plus 4 other triggers).

1. Normalize Gmail Data (Code): runs custom JavaScript code
2. Filter WAHA Messages (Code): runs custom JavaScript code
3. Normalize Form Data (Code): runs custom JavaScript code
4. Load SLA Config (Code): runs custom JavaScript code
5. Format Error Payload (Code): runs custom JavaScript code
6. Parse WAHA Data (Code): runs custom JavaScript code
7. Search Breached Tickets (HTTP Request): calls an HTTP API
8. Slack: uses Slack
9. Load Configuration (Code): runs custom JavaScript code
10. Check for Media (If): checks a condition and branches into true / false

…plus 43 more steps. See the full node list below.

Services it uses

GmailOpenAISlack

HTTP calls to: api.hubapi.com

Before you upgrade to n8n 3.0

Nodes used (13)

• Gmail Triggern8n-nodes-base.gmailTrigger
• Coden8n-nodes-base.code
• Webhookn8n-nodes-base.webhook
• Ifn8n-nodes-base.if
• HTTP Requestn8n-nodes-base.httpRequest
• n8n Form Triggern8n-nodes-base.formTrigger
• n8n Formn8n-nodes-base.form
• Mergen8n-nodes-base.merge
• OpenAI@n8n/n8n-nodes-langchain.openAi
• Slackn8n-nodes-base.slack
• Schedule Triggern8n-nodes-base.scheduleTrigger
• Error Triggern8n-nodes-base.errorTrigger
• No Operation, do nothingn8n-nodes-base.noOp

From the author

Quick overview Analyze incoming support requests, classify intent and priority with AI, create Jira tickets, assign the correct team, send Slack notifications, and track SLA deadlines. Supports Gmail, WhatsApp, forms, HubSpot CRM, OpenAI, Jira, and Slack…

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