Triage and route support tickets with Gemini, Jira, Slack, and Gmail

by WeblineIndia ✓ · 5 views · created 2026-08-31 · Ticket Management, AI Summarization

What this workflow does

This AI workflow has 17 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects Google Gemini Chat Model, Jira Software, Slack and Gmail.

How it runs

Trigger: When an HTTP POST request hits its webhook URL.

1. Standardize Support Payload (Edit Fields (Set)): sets 1 field: body
2. Validate Support Request (If): checks a condition and branches into true / false
3. Generate AI Triage Decision (AI Agent): runs an AI agent, with model: Gemini Triage Model
4. Parse Triage Response (Code): runs custom JavaScript code
5. Map Internal Priority (Edit Fields (Set)): sets 5 fields: internal_priority, urgent_alert, ticket_title…
6. Check Urgent Escalation (If): checks a condition and branches into true / false
7. Create Jira Support Ticket (Jira Software): uses Jira Software
8. Build Final Ticket Payload (Code): runs custom JavaScript code
9. Route To Support Team (Switch): routes items into 3 branches
10. Send Billing Slack Alert (Slack): uses Slack

…plus 5 more steps. See the full node list below.

Services it uses

Google Gemini Chat ModelJira SoftwareSlackGmail

Before you upgrade to n8n 3.0

Nodes used (10)

• Webhookn8n-nodes-base.webhook
• Edit Fields (Set)n8n-nodes-base.set
• Ifn8n-nodes-base.if
• AI Agent@n8n/n8n-nodes-langchain.agent
• Google Gemini Chat Model@n8n/n8n-nodes-langchain.lmChatGoogleGemini
• Coden8n-nodes-base.code
• Jira Softwaren8n-nodes-base.jira
• Switchn8n-nodes-base.switch
• Slackn8n-nodes-base.slack
• Gmailn8n-nodes-base.gmail

From the author

Quick overview This workflow receives support requests via a webhook, uses Google Gemini to classify and prioritize the message, creates a Jira issue, and routes notifications to the right team via Slack and Gmail. How it works 1. Receives a support request…

View the original on n8n.io → Check your own copy