Route grounded RAG support tickets with Claude, Pinecone, Zendesk, Slack

by Oneclick AI Squad ✓ · 3 views · created 2026-09-01 · Support Chatbot, AI RAG

What this workflow does

This workflow has 17 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects Zendesk, Slack and Google Sheets. It also calls api.voyageai.com and api.anthropic.com over HTTP.

How it runs

Trigger: When an HTTP POST request hits its webhook URL.

1. Normalize Incoming Query (Code): runs custom JavaScript code
2. Post to Voyage AI Embeddings (HTTP Request): calls api.voyageai.com (POST)
3. Search Vectors in Pinecone (HTTP Request): calls an HTTP API (POST)
4. Process Search Results (Code): runs custom JavaScript code
5. Check Retrieval Confidence (If): checks a condition and branches into true / false
6. Post to Claude for Grounded Answer (HTTP Request): calls api.anthropic.com (POST)
7. Build Escalation Package (Code): runs custom JavaScript code
8. Validate AI Citations (Code): runs custom JavaScript code
9. Create Escalation Ticket in Zendesk (Zendesk): uses Zendesk
10. Check Escalation Need (If): checks a condition and branches into true / false

…plus 6 more steps. See the full node list below.

Services it uses

ZendeskSlackGoogle Sheets

HTTP calls to: api.voyageai.com, api.anthropic.com

Before you upgrade to n8n 3.0

Nodes used (9)

• Webhookn8n-nodes-base.webhook
• Coden8n-nodes-base.code
• HTTP Requestn8n-nodes-base.httpRequest
• Ifn8n-nodes-base.if
• Zendeskn8n-nodes-base.zendesk
• Slackn8n-nodes-base.slack
• Respond to Webhookn8n-nodes-base.respondToWebhook
• Mergen8n-nodes-base.merge
• Google Sheetsn8n-nodes-base.googleSheets

From the author

Quick overview This workflow receives support questions via a webhook, retrieves relevant context from Pinecone using Voyage AI embeddings, and uses Anthropic Claude to draft a grounded, cited answer. It auto-replies when confidence is high, otherwise…

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