Create Notion helpdesk tickets from shared IMAP support inbox emails
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 32 nodes and runs when a new email arrives over IMAP. It uses only n8n's built-in nodes.
How it runs
Trigger: When a new email arrives over IMAP.
- Settings (Edit Fields (Set)): sets 2 fields: ticketsDatabaseId, contactsDatabaseId
- One email at a time (Loop Over Items (Split in Batches)): loops over the items in batches
- Clean email (Code): runs custom JavaScript code
- Find Ticket (HTTP Request): calls an HTTP API
- New email? (If): checks a condition and branches into true / false
- In a thread? (If): checks a condition and branches into true / false
- Find thread Ticket (HTTP Request): calls an HTTP API
- Has attachments? (If): checks a condition and branches into true / false
- Ticket found? (If): checks a condition and branches into true / false
- Split attachments (Code): runs custom JavaScript code
…plus 21 more steps. See the full node list below.
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (7)
- Email Trigger (IMAP)
n8n-nodes-base.emailReadImap - Edit Fields (Set)
n8n-nodes-base.set - Loop Over Items (Split in Batches)
n8n-nodes-base.splitInBatches - Code
n8n-nodes-base.code - HTTP Request
n8n-nodes-base.httpRequest - If
n8n-nodes-base.if - Stop and Error
n8n-nodes-base.stopAndError
From the author
Quick overview This workflow monitors a shared support inbox over IMAP and turns new emails into tickets in Notion, creating or reusing a requester record in a Contacts database, uploading attachments to Notion, and adding same-thread replies as comments on…