Monitor & respond to Shopify reviews with GPT-4, Slack, Trello & Google Sheets

⚙️ How It Works This workflow is a comprehensive, AI-powered system that transforms customer feedback into strategic business intelligence. It operates in a multi-stage process to ensure every review or mention is handled proactively and intelligently. 🔊 Multi-Channel Listening - Triggers monitor platforms like Shopify, Twitter, and more for new reviews or mentions. 🧠 AI-Powered Analysis - When feedback is detected, it's sent to an OpenAI node. The AI performs: - Sentiment analysis: Positive, Negative, or Neutral - Scoring & categorization (e.g., Shipping, Product Quality) - Urgency assessment to prioritize response 🔀 Smart Conditional Logic - An If node evaluates sentiment and urgency - The workflow branches into customized response paths 🚨 Automated Escalation - Negative or high-urgency feedback triggers: - Slack alerts to the appropriate team channel - Trello or Asana tasks for rapid issue resolution 📊 Centralized Logging - All feedback + AI analysis is logged in Google Sheets - Enables long-term trend analysis and strategic decision-making 💬 Proactive Engagement - Positive reviews trigger a "Thank You" email - Strengthens customer loyalty and boosts brand trust --- 🛠️ How to Set Up 1️⃣ Import the Workflow - Copy and paste the workflow JSON into your n8n instance 2️⃣ Configure Credentials Set up access for: - OpenAI: Add your API Key - Shopify: Add your store's API credentials - Slack: Add Bot Token & Channel ID - Trello: Add API Key, Token, Board ID & List ID - Google Sheets: Add OAuth2 credentials 3️⃣ Customize Triggers - Start with the Shopify Trigger node - Add additional sources (e.g., Twitter, Webhook) and connect to the AI Analysis Node 4️⃣ Adjust AI Prompt - In Node 2 (AI Analysis), update the prompt for: - Custom business categories - Specific analysis instructions 5️⃣ Update Conditional Logic - In Node 4 (If Is Negative): - Add conditions like urgency == "High" for critical issues 6️⃣ Replace Placeholders Replace all placeholder values: - YOURSLACKCHANNELID - YOURTRELLOBOARDID - YOURSPREADSHEETID ...with your actual credentials 7️⃣ Save & Activate - ✅ Save your workflow - 🔁 Click the Inactive toggle in the top-right corner to activate