Automated email support triage with GPT-4, Gmail & Trello
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 9 nodes and runs on Gmail events. Along the way it connects Gmail, OpenAI, Slack and Trello and 1 more.
How it runs
Trigger: On Gmail events.
- AI Agent for Triage, Sentiment & Drafting (OpenAI): uses OpenAI
- Parse AI Output (Code): runs custom JavaScript code
- Check for Critical Issues (If): checks a condition and branches into true / false
- High-Priority Alert (Slack): uses Slack
- Automate Response (If): checks a condition and branches into true / false
- Create Support Ticket (Trello): uses Trello
- Send a message (Gmail): uses Gmail
- Log Data (Google Sheets): uses Google Sheets
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
- Still check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll) (Gmail Trigger).
Nodes used (8)
- Gmail Trigger
n8n-nodes-base.gmailTrigger - OpenAI
@n8n/n8n-nodes-langchain.openAi - Code
n8n-nodes-base.code - If
n8n-nodes-base.if - Slack
n8n-nodes-base.slack - Trello
n8n-nodes-base.trello - Gmail
n8n-nodes-base.gmail - Google Sheets
n8n-nodes-base.googleSheets
From the author
How It Works ⚙️ This workflow is a comprehensive, AI-powered system that acts as a virtual support manager. It automates the entire process of handling incoming support tickets, ensuring speed, accuracy, and efficiency. 1. Ticket Ingestion: The workflow…