Prioritize Zendesk tickets with GPT-4 analysis and Slack alerts
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 10 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects OpenAI, Zendesk and Slack.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- Configuration Variables (Edit Fields (Set)): sets or maps fields
- Extract Ticket Data (Edit Fields (Set)): sets or maps fields
- Analyze Ticket with OpenAI (OpenAI): work with chat
- Process AI Analysis (Code): runs custom JavaScript code
- Update Zendesk Ticket (Zendesk): update
- Check if High Priority (If): checks a condition and branches into true / false
- Send Urgent Alert to Slack (Slack): uses Slack
- Webhook Response - Normal (Respond to Webhook): sends the response back to the webhook caller
- Webhook Response - Success (Respond to Webhook): sends the response back to the webhook caller
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- Webhook
n8n-nodes-base.webhook - Edit Fields (Set)
n8n-nodes-base.set - OpenAI
@n8n/n8n-nodes-langchain.openAi - Code
n8n-nodes-base.code - Zendesk
n8n-nodes-base.zendesk - If
n8n-nodes-base.if - Slack
n8n-nodes-base.slack - Respond to Webhook
n8n-nodes-base.respondToWebhook
From the author
Who's it for Customer support teams, SaaS companies, and service businesses that need to quickly identify and respond to urgent customer issues. Perfect for organizations handling high ticket volumes where manual prioritization creates delays and missed…