Handle Zendesk WooCommerce refund tickets with Slack and Gmail
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 17 nodes and runs on Zendesk events. Along the way it connects Zendesk, WooCommerce, Slack and Gmail.
How it runs
Trigger: On Zendesk events.
- If: checks a condition and branches into true / false
- Normalize Zendesk Ticket Data (Code): runs custom JavaScript code
- WooCommerce: get (order)
- Merge: merges the data from its input branches
- Normalize WooCommerce Order Data (Code): runs custom JavaScript code
- Is Refund Reason = Damaged Item? (If): checks a condition and branches into true / false
- Check Order Status (Completed or Processing) (If): checks a condition and branches into true / false
- Slack: uses Slack
- Route Refund Type (Wrong / Partial / Full) (Switch): routes items into 3 branches
- Check If Order Already Refunded (If): checks a condition and branches into true / false
…plus 6 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (9)
- Zendesk Trigger
n8n-nodes-base.zendeskTrigger - Code
n8n-nodes-base.code - WooCommerce
n8n-nodes-base.wooCommerce - If
n8n-nodes-base.if - Merge
n8n-nodes-base.merge - Slack
n8n-nodes-base.slack - Switch
n8n-nodes-base.switch - Edit Fields (Set)
n8n-nodes-base.set - Gmail
n8n-nodes-base.gmail
From the author
Zendesk Refund Ticket Automation with WooCommerce Order Lookup, Slack Alerts & Gmail Emails This workflow automatically handles refund-related Zendesk tickets for WooCommerce orders. When a new refund ticket is created, it verifies whether the ticket is…