Templates / Notify customers of resolved Jira bugs with Gmail, HubSpot, Slack and Sheets

Notify customers of resolved Jira bugs with Gmail, HubSpot, Slack and Sheets

Ready for 3.0

by Avkash Kakdiya ✓ · 142 views · created 2026-05-21 · Ticket Management

Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.

What this workflow does

This workflow has 18 nodes and runs on Jira events (jira:issue updated). Along the way it connects Jira Software, Gmail, HubSpot and Slack and 1 more. It also calls api.hubapi.com over HTTP.

How it runs

Trigger: On Jira events (jira:issue updated).

  1. Filter: Bug Resolved? (If): checks a condition and branches into true / false
  2. Normalize & Enrich Payload (Code): runs custom JavaScript code
  3. Deduplication Check (Code): runs custom JavaScript code
  4. Already Processed? (If): checks a condition and branches into true / false
  5. Has Customer Email? (If): checks a condition and branches into true / false
  6. Get Jira Issue Details (Jira Software): get
  7. Search HubSpot Contact (HTTP Request): calls api.hubapi.com (POST)
  8. Log: No Email Found (Code): runs custom JavaScript code
  9. Merge: merges the data from its input branches
  10. Alert: Manual Follow-Up (Slack): uses Slack

…plus 7 more steps. See the full node list below.

Services it uses

Jira SoftwareGmailHubSpotSlackGoogle Sheets

HTTP calls to: api.hubapi.com

Before you upgrade to n8n 3.0

Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.

Nodes used (10)

From the author

How it works This workflow automatically handles every resolved Jira bug by verifying the fix, notifying the customer, updating HubSpot, commenting on the Jira issue, alerting the team on Slack, and logging everything to Google Sheets — all without any manual…

Excerpt from Avkash Kakdiya's description on n8n.io.

View the original on n8n.io → Check your own copy

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