Create Zendesk tickets from Gmail and Slack with Google Sheets tracking
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 11 nodes and runs on Gmail events (plus 1 other trigger). Along the way it connects Slack, Zendesk, Gmail and Google Sheets.
How it runs
Trigger: On Gmail events (plus 1 other trigger).
- Normalize Gmail Data (Code): runs custom JavaScript code
- Normalize Slack Data (Code): runs custom JavaScript code
- Merge: merges the data from its input branches
- Create Zendesk Ticket (Zendesk): uses Zendesk
- Format Sheet Data (Code): runs custom JavaScript code
- Log to Google Sheets (Google Sheets): uses Google Sheets
- Check for Errors (If): checks a condition and branches into true / false
- Send Error Notification (Slack): uses Slack
- Send Success Notification (Slack): uses Slack
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
- Still check Slack Trigger requires a signing secret on the Slack API credential (Slack Trigger).
- Still check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll) (Gmail Trigger).
Nodes used (8)
- Slack Trigger
n8n-nodes-base.slackTrigger - Code
n8n-nodes-base.code - Merge
n8n-nodes-base.merge - Zendesk
n8n-nodes-base.zendesk - If
n8n-nodes-base.if - Slack
n8n-nodes-base.slack - Gmail Trigger
n8n-nodes-base.gmailTrigger - Google Sheets
n8n-nodes-base.googleSheets
From the author
Description Automatically convert Gmail emails and Slack messages into Zendesk support tickets with intelligent priority detection, comprehensive Google Sheets tracking, and real-time team notifications. Streamlines support workflows with zero manual ticket…